Cancellation Policy

1. Purpose and Scope

This Cancellation Policy applies to requests to cancel services arranged directly with flights-holding, subject to the terms disclosed to the customer when the service is offered and accepted.

This policy also explains the distinction between cancelling a service provided by flights-holding and cancelling a flight, hotel stay, car rental or other travel arrangement supplied by a third-party provider.

The applicable terms may vary according to the service purchased, the stage of service delivery, the relevant provider's rules and any mandatory consumer protection laws that apply.

2. Cancellation of a flights-holding Service

Customers who wish to cancel a service purchased directly from flights-holding should contact us as soon as possible using the telephone number or email address listed on this page.

When requesting cancellation, please provide enough information for us to identify the transaction. This may include:

• The name used for the transaction.
• The transaction reference, if available.
• The date the service was purchased.
• A description of the service to be cancelled.
• The email address or telephone number associated with the request.

We may request reasonable additional information to verify the transaction before processing the request. Do not send passwords, full payment card numbers or card security codes by email.

Cancellation requests will be reviewed according to the service terms disclosed before purchase, the status of service delivery and applicable law. Contacting us does not itself establish that a cancellation has been completed.

3. Cancellation Fees and Service Charges

Any cancellation fee or other charge applicable to a flights-holding service must be explained in the relevant service terms before the customer authorizes the paid service.

Whether a service fee is refundable may depend on the terms agreed for that service, the work already performed, the circumstances of the cancellation and any applicable legal requirements.

We will not describe a fee as non-refundable unless that condition was properly disclosed and is lawful in the circumstances.

If no cancellation fee was disclosed as applicable to a particular service, we will not treat this policy alone as creating a new cancellation fee.

4. Third-Party Travel Reservations

Flight tickets, hotel reservations, car rentals and other travel arrangements may be subject to separate terms set by the relevant airline, accommodation provider, vehicle rental company or other supplier.

Those terms may determine whether a reservation can be cancelled, whether a refund is available, whether a cancellation penalty applies and how long a refund may take.

A request for assistance from flights-holding does not override the supplier's rules and does not guarantee that the supplier will approve a cancellation or issue a refund.

Customers should review the applicable booking confirmation and supplier cancellation conditions. Where appropriate, we can explain the assistance available for making or communicating a request, subject to the service agreed with the customer.

5. Flight Cancellation Requests

Flight cancellation eligibility may depend on the fare rules, ticket conditions, airline policies, booking channel and applicable law.

Depending on the ticket and circumstances, the airline or ticket provider may offer a refund, travel credit, a permitted cancellation with a fee, or no refund for some ticket components. These outcomes are not guaranteed.

Customers should confirm any applicable deadline and the consequences of cancellation before proceeding. If a booking involves a third-party provider, the provider's terms will govern the relevant reservation.

6. Hotel Cancellation Requests

Hotel cancellation conditions may depend on the property, booking rate, room type, check-in date, booking channel and the conditions accepted at the time of reservation.

Some rates may permit cancellation before a specified deadline. Other rates may have restrictions or cancellation penalties. Taxes, deposits and other charges may be treated differently under the applicable booking terms.

Customers should review the confirmation and cancellation deadline associated with the particular reservation before requesting cancellation.

7. Car Rental Cancellation Requests

Car rental cancellation conditions may depend on the rental company, booking conditions, payment method, pickup location and whether the reservation was prepaid.

Any refund, cancellation fee, no-show charge or deadline will be determined by the relevant rental terms and applicable law.

Customers should check the rental confirmation and the supplier's instructions to determine how to request cancellation and what charges, if any, may apply.

8. How to Submit a Cancellation Request

To request cancellation of a service provided by flights-holding, please use one of these contact methods:

If contacting us by email, use the subject “Cancellation Request” and include your transaction reference, if available.

We will review the request and, where possible, explain the next steps, applicable terms and any further information needed.

If the cancellation concerns a third-party reservation, customers may also need to contact the provider directly through the contact information in their booking confirmation.

9. Cancellation Confirmation

Customers should retain any written cancellation confirmation, transaction reference or other communication relating to their request.

A request is not necessarily complete merely because an email has been sent or a telephone conversation has taken place. Where applicable, customers should obtain confirmation that the relevant service or reservation has been cancelled.

For third-party travel reservations, confirmation may need to come from the relevant supplier or booking provider.

10. Refunds Following Cancellation

Cancellation and refund eligibility are related but separate matters. A cancellation does not automatically establish that a refund is due.

Refund eligibility depends on the terms applicable to the transaction, the service provided, any supplier conditions and applicable law.

If a refund is approved, the processing method and expected timeframe will depend on the transaction and the relevant payment provider. Any estimated timeframe communicated to the customer should be treated as an estimate unless expressly confirmed otherwise.

For more information, review our Refund Policy and Payment Policy.

11. Changes by a Service Provider

A third-party provider may change, suspend or cancel a reservation or service under its own terms or due to circumstances affecting delivery.

In such cases, available options and any refund or compensation will depend on the provider's applicable rules and legal obligations. Customers should refer to the provider's communication and booking conditions.

If flights-holding is responsible for a service directly purchased from us, we will review the situation under the agreed service terms and applicable law.

12. Payment Disputes and Billing Questions

If you believe a charge is incorrect or do not recognize a transaction associated with our services, please contact us so that we can review the matter.

You may also contact your payment provider where appropriate. This policy does not remove any rights or dispute procedures available under applicable law or your payment provider's rules.

13. Applicable Consumer Rights

Nothing in this policy is intended to exclude or limit any mandatory consumer rights or statutory remedies that apply to a transaction. Where applicable law provides a right that differs from this policy, the law will prevail to the extent of the inconsistency.

The availability of particular rights may depend on the customer's location, the nature of the service and the circumstances of the transaction.

14. Changes to This Policy

We may update this Cancellation Policy when our services, procedures or legal obligations change. The current version will be published on this website with its applicable effective date.

The terms applicable to an existing transaction will also be subject to any agreement already made and applicable legal requirements.

15. Contact Information

If you have questions about this policy or wish to request cancellation of a service purchased directly from flights-holding, contact us using the details below.

You can also visit our Contact Us page or read our Terms and Conditions .